Shipping policy

Last Updated: 24/12/25

This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to offer a clear and reliable delivery experience.


1. Shipping Costs

Standard shipping within the UK is free on all orders.
There are no additional handling fees at checkout.

2. Processing & Delivery Times

  • Processing time: 1–2 business days

  • Estimated delivery time:  3–5 business days after dispatch

  • Order cut-off time: 11:00 PM (GMT), London time

Orders are fulfilled through our trusted logistics partners.

Depending on stock availability, products may be dispatched from warehouses within the United Kingdom or the European Union. This does not affect delivery times, pricing, or customer rights.


Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window.

You will receive a tracking link by email once your order has been dispatched.


3. Customs & Import Fees

UK customers will not be charged additional customs or import fees on delivery.


4. Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order.
After dispatch, address changes are no longer possible.


5. Order Cancellations

You may cancel your order before it has been dispatched.
Once shipped, cancellations are no longer possible.
You may still return the items under our Refund Policy.


6. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us:

  • Email: info@dorevelle.com

  • Phone: +44 7482797389

For damaged parcels, please include photos so we can resolve the issue quickly.


7. Customer Support

Customer Service Hours: Monday - Friday, from 9 AM to 5 PM (GMT)
Email: info@dorevelle.com
Phone: +44 7482797389

Support is operated from Europe with dedicated English-language assistance for UK customers.


8. Company Information

This online store is operated by: Dorevelle, Private Limited Company
Registration Number: 16535763
Business Address: United Kingdom, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

For returns, please see our Refund Policy.