Privacy policy

At Sables & Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.sablesandco.com or make a purchase from our store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Order history

  • Customer support communications

Payment Information

Payments are securely processed by trusted third-party payment providers. Sables & Co does not store your complete debit or credit card information on its servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Deliver products and provide shipping updates

  • Respond to customer enquiries

  • Process refunds and returns

  • Improve our website and services

  • Prevent fraud and maintain website security

  • Send important order and account communications

  • Measure website performance and advertising effectiveness where permitted by applicable law

Cookies

Our website uses cookies and similar technologies to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Improve your browsing experience

  • Analyse website traffic

  • Measure advertising performance

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Sharing Your Information

We may share your information only where necessary with trusted service providers that help us operate our business, including providers for:

  • Website hosting

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Customer support

  • Website analytics

  • Advertising and measurement

These providers receive only the information necessary to perform their services on our behalf.

We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and accounting obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

While we strive to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

International Data Transfers

Your information may be processed or stored in countries outside your own where necessary to provide our services.

Where applicable, appropriate safeguards will be used to help protect your personal information.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Request a copy of your personal data.

  • Object to or restrict certain processing activities where permitted by law.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or applicable legal obligations.

Any updates become effective when published on this website.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Email: info@sablesandco.com

Company Information

Company Name: Sables & Co

Email: info@sablesandco.com

Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Company Registration Number: 16535763

Phone Number: +44 7460021930

Customer Support Times

Monday to Friday: 9:00 AM – 5:00 PM GMT

Saturday to Sunday: 11:00 AM – 4:00 PM GMT

Average Response Time: Within 24 business hours