Return Policy

NOT COMPLETELY SATISFIED WITH YOUR PRODUCT?

No problem! During the Winter and Black Friday Sales, you can exchange your product for a store credit or another item of your choice.

IS YOUR PRODUCT DAMAGED?

In such cases, a return is often not required—we will simply send you a new product!

Depending on the shipping country, additional fees may apply.

RETURN COSTS

All return shipping costs are the responsibility of the customer. Sables & Co is not liable for lost returns. We do not provide return labels and do not cover return shipping costs. These costs are fully borne by the customer.

CHANGES TO STYLE, SIZE, AND PHOTOS

Once you have placed your order, you agree that it is a custom product that goes into production immediately, and no further changes can be made.

ADDRESS CHANGES

Please note that there may be slight variations in sizing. We recommend choosing a larger size for a more comfortable fit. Additionally, colors and appearance may slightly differ from the original photos due to lighting and professional studio settings.

Once the product has been prepared or shipped, no changes can be made. Thank you for your understanding and acceptance of this policy.

DAMAGED OR DEFECTIVE ITEMS

If an item arrives defective, we will reprint and resend it free of charge. Please contact us here with a photo of the item and your order number. We will reprint and resend the item within seven business days.

If you are not satisfied with the result of your product, we offer free reprints. Fill out our contact form and attach a photo of the item along with a description of the issue and your order number, so our team can assist you.

Damaged or defective items can only be replaced within 14 days of the original order date. After this period, Sables & Co is no longer responsible for replacements.

HYGIENE PRODUCTS

Hygiene products are excluded from exchanges to prevent the spread of infections and diseases. Once products such as personal care items or bras have been opened, we can no longer accept them for exchange or store credit.

An exception may be made if the products are unused and in their original packaging. Please send a photo as proof.

PRODUCT IMAGE DISCLAIMER

While we strive to photograph our products accurately and describe them in detail, we cannot guarantee that every image perfectly represents the actual color of the item due to differences in screen resolutions.

If you have any questions about the color, material, or size of an item, please contact us before purchasing.

LOST PACKAGES

If your package is lost in transit, we will gladly replace it and ensure your order arrives. If you do not wish to receive a replacement, we must wait 14 days before issuing a refund in case the package is found and delivered.

Our customer service team will monitor your order regularly and keep you updated on its status.

CANCELLATIONS & RETURNS

Once you place your order, you agree that it is a custom product that immediately goes into production, meaning no changes can be made. However, your order can be canceled before it enters production or is shipped. If you cancel within this timeframe, you will receive a full refund.

During the Winter and Black Friday Sales, returns can be exchanged for store credit or a replacement item. If you have any questions, please email info@sablesandco.com, and we will be happy to assist you. Emails are answered within 48 hours.